At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every food and beverage experience. Your leadership and vision as Starbucks Manager will drive outstanding operating results ensuring Starbucks is not only a first class destination, but also an engaging place to work.
Hotel Overview: Centrally located in downtown Calgary, The Fairmont Palliser is the cityâ?Ts premier, landmark hotel. With 407 elegantly appointed guest rooms, and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.
Summary of Responsibilities:
Reporting to the Food & Beverage Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage the day to day operation of the Starbucks, ensuring all service and control standards are followed
Demonstrates a calm demeanor during periods of high volume and manages smooth transitions to keep store operation to standard setting a positive example for the team
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational guest service
Lead and support team in the achievement of their financial and operational targets
Utilize Performance Management Techniques to ensure achievement of all Standards and Operational targets
Plans, identifies, communicates and delegates appropriate responsibilities and practices to ensure a smooth flow of operations
Collaborates with Food & Beverage Outlets Manager to create financial goals and uphold Fairmont Standards
Ensures all performance reviews are completed
Prepare annual budgets and administer in a fiscally responsible manner
Implement effective control of food, beverage, labour and operating expenses
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
Ensure the implementation of standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Previous Food and Beverage leadership experience required
Computer literate in Microsoft Window applications required
University/College degree an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Must be flexible both in schedule and change management
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Salary: Based on experience.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
The Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.
APPLY TODAY: Whether youâ?Tre launching your career or seeking meaningful employment, we invite you to visit http:www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resortsâ?"and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thatâ?Ts why you'll find exceptional work opportunitiesâ?"throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificâ?"as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londonâ?Ts The Savoy, New Yorkâ?Ts The Plaza, and Shanghaiâ?Ts Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Career Level: Management
Job Function: Hospitality and Food Service