Jessica I. Rich
City: Calgary
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


About Us

With over 40 Hotels, Resorts, Inns and Suites from British Columbia to Quebec, and several more properties under development, Sandman is Canada's fastest-growing, privately-owned hospitality company. The Sandman Hotel Group is an equal opportunity employer with a competitive benefits program, and we're always on the lookout for motivated, enthusiastic people to join our team of dedicated hospitality professionals. If you're interested in working in the high-energy environment of Canada's hospitality industry, apply today.

Job Description

Job Duties

• Responsible for checking guests in and out of the Hotel.

• Issues room keys, pamphlets, discount cards, etc.

• Answers various questions from guests and arranges transportation for guests.

• Computes bills, collects payment and makes change for guests.

• Runs various reports on the computer for management.

• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

• Print updated in-house, arrival, departure, and room status reports every two hours

• Check all unresolved departures.

• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

• Write all wake-up call requests on specified form and enter on switchboard.

• Complete welcome calls.

• Clean and tidy front desk area.

• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

• Provide information to staff and/or clients about special activities.

• Observe and report any security issues to the Manager.


• High School Diploma, G.E.D. or equivalent

• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred

• 1 year of experience as a Hotel Front Desk Clerk Preferred

• Experience in all aspects of customer service and people management

• Strong working knowledge of accounting practices and principles

• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

• Exceptional conflict resolution, negotiation, and objection handling skills

• Able to effectively communicate both verbally and in writing

• High level of proficiency with Microsoft and Maestro software packages

Work Conditions

• Manual dexterity required to use desktop computer and peripherals

• Long periods of standing

• Must be able to lift 25 pounds

• Overtime as required

Compensation & Benefits:

Wages: To be negotiated


Vacation Pay Plan exceeds Provincial Labour Standards.

Discounted hotel stays for self, family, and friends.

3rd Party discount program.

If this sounds like a job for you, send us your resume to join our Sandman Team.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Opinion (LMO) that would support a foreign worker.

Career Level: Entry Level

Industry: Hospitality

Job Function: Hospitality and Food Service