Healthcare Operations Manager

Healthcare Operations Manager
Employment type: Full-time
City: Calgary
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28


Imagine being rewarded with exciting career opportunities, competitive compensation and working alongside the industry's best and brightest talent. Let your aspirations become a reality at Revera.

Revera is a leading provider of seniors' accommodation, care and services; built on a 50-year history of helping seniors live life to the fullest. Our nearly 30,000 dedicated employees continually strive to serve a diverse group of clients and to offer choices to meet their individual preferences. With 258 sites across Canada and parts of the U.S we work to enhance lives in our retirement communities, long term care homes, U.S. nursing and rehab centres and through the provision of home health services.

Canadian-owned and operated, Revera serves approximately 30,000 clients every day, with the core values of respect, integrity, compassion and excellence at the heart of our business.

Find out more about Revera at

Revera Inc. is currently seeking a:


Healthcare Operations Manager


Job Type: Full-time

Location: Calgary, Alberta

Date Posted: October 28, 2014


Job Summary

Reporting to the Regional Director of Operations, the Healthcare Operations Manager is responsible for the overall management and operation of the Retirement Residence and providing high standards of service and value to our residents within profit and margin expectations and in a manner consistent with Revera’s Retirement vision, mission and guiding principles.

Key Responsibilities

To be efficient in the operation and cost control of all the residence’s departments (e.g. food service/ culinary, housekeeping, recreation, health and wellness,  environmental services,  front office, reception, capital expenditures)

To ensure that all Residence services are provided in conformance with all applicable legislative/regulatory / Retirement Residences requirements, including preparation of accreditation documents as required; understands and practices the management style of “Ownership, Accountability and Responsibility” for directing all the residence’s operations

To meet/ exceed stabilized budgeted occupancy levels, to maximize ancillary revenues including care, pharmacy, telco, cable etc

To coach, mentor and manage the performance of all direct reports and to ensure that the appropriate supports are in place for career development and performance management

To actively promote the Residence and the organization by overseeing all marketing/sales activities in accordance with Revera policies and standards and promoting a sales culture

To participate in the development of the residence’s annual operating and capital budgets and ensure conformance to approved budgets

To achieve  the optimal operating margin for the residence

To establish residence goals and objectives in conjunction with the Regional Director of Operations ensure that these are met within available budgetary and fiscal resources, and appropriate time frames

To maintain regulatory compliance and respond to areas of non-compliance

To ensure that all care and services provided for are billed and that labour is aligned to occupancy and acuity

To administer residence collective agreements (where applicable) on a day-to-day basis and represents the company in the grievance process

To participate  with peers in meetings and share best practices

To work in collaboration with RDSM on marketing plan

To engage with the Residents /Families, invite feedback and review all concerns in attempt to resolve

To represent the residence and liaise with hospitals, community, professional, civic and service organizations

To ensure that all appropriate contacts, including area physicians, are established and maintained with the community in order to maximize the availability of potential tenants/residents and to obtain feedback with regard to the services required

To initiate, review, and prepare documents, policies and procedures to conform with the standards of the Revera Inc. policies, procedures and ORCA standards

To  comply with all relevant Provincial and Federal Acts and Regulations, i.e. Health Disciplines Act, Human Rights Code, Labour Relations Act, WSIB/WCB, College of Nurses Standards, Regulated Health Profession Act etc

To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct

To complete other duties as assigned.



Certificate/degree in health, business, marketing and/or social services

Minimum of five (5) years relevant management experience, preferably in a retirement residence, hotel or other hospitality industry setting

Supervisory experience with a sizeable multidisciplinary team  (more than 10)

Must possess strong leadership abilities

Solid understanding of  business planning processes and key business metrics to be achieved

Property management and maintenance experience is an asset

Sales and marketing experience is preferred to drive superior performance/results

Thorough understanding of effective HR practices and policies

Must possess good written and oral communication skills with the ability to effectively supervise the activities of department managers

Must have demonstrated sound financial knowledge and understanding of how decisions can affect/impact results (NOI,  operating margins, Occupancy, REVPAS)

Computer proficiency (Microsoft Office applications) 

Proficiency in a second language consistent with the Resident population is an asset

Knowledge & understanding of what drives revenue, & experience with Profit & loss reporting

Current (within 6 months) Vulnerable Position/Sector Screening (VPS

Please forward your resume, quoting Job Title and Salary Expectations to:

Courtney Erickson, Recruitment Specialist

For further information on this and other opportunities, please visit our website.

We thank all applicants, but only those selected for an interview will be contacted.

Thank you for your interest in Revera.

Career Level: Experienced

Years of Relevant Experience: Any

Industry: Healthcare and Medical Services

Job Function: Hospitality and Food Service