Front Office Manager

Employment type: Full-time
City: Calgary
Last visit: 2014-10-24
Author's ads: 1

Posted: 2014-10-24


The role of the Front Office Manager is to ensure that all our guests consistently receive exceptional service from a cohesive, well-trained and professional guest service team. The Front Office Manager will report directly to the Director of Rooms.  RESPONSIBILITIES REQUIRED: Minimum of 2 years supervisory experience in Front Office Management A thorough knowledge of the Opera computer system is required Have strong leadership skills, ability to juggle several priorities, effectively handle stressful situations and be receptive to change and increase demands Should be a dynamic, goal oriented, highly enthusiastic, innovative and assertive individual interested in pursuing a career with Delta Hotels and Resorts Require strong communication and outstanding guest service skills Posses strong People Resources skills in terms of development and career goal setting for managers and employees within the department Require good financial skills QUALIFICATIONS: Areas of responsibilities include: Front Desk, Signature Club, Switchboard & Night Audit Creating an environment for all team members to consistently deliver Delta's service standards Gathering, tracking, trending and analyzing guest feedback, both formally & informally, to determine, create and deploy opportunities for improvement  Commitment to Delta's Elevated services in all products and operational areas Ensuring a thorough selection process is maintained in order to attract and retain highly service oriented team members Ensuring all team members receive continuous training in line with Delta Hotels and Resorts training philosophy Conducting regular coaching sessions with team members regarding performance & standards of behaviour Ensuring that regular monthly meetings/process team meetings are conducted for all areas of responsibility Supporting career development for all team members using tools available for strategic succession planning Preparing the yearly operating budgets for Front Desk and Guest Services Promote and maintain a Safe and Healthy work environment adhering to the legislation set out by Occupational Health and Safety. Expense management - ensures all expenses (labour & operations) are controlled to achieve maximum profitability

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Career Level: Experienced

Industry: Hospitality

Job Function: Hospitality and Food Service