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Desktop Support Analyst Opportunity in Calgary!One year contract assignment
Work Description:Provide Level 2 End User Desktop Support Support to clients in an Enterprise IT environment, with distributed locations across
Canada.Provide IT support to customers including VIP corporate management supportCreate and review technical documentation/processes as requiredIT Solution Centre support “storefront” IT Service offering which provides Face-to-Face IT support for clients in Calgary.Primary Skills needed:Strong working knowledge of:Microsoft Outlook client support skills/experienceWindows 7(must)Apple iOS device supportRemote client support using RDP UtilitiesActive/Enterprise Directory and SCCMMS Office Suite 2010, Symantec SEP,Cisco VPN remote access (wired and wireless) support.Support remotely with Live Meeting, RDP utilitiesRemedy problem management system
Secondary Skills needed:Apple iOS email device support and DELL PC hardwareSmart Card authenticationHard drive Bit Locker Pin /EncryptionLinux/Unix backgroundOther skills needed:Strong Soft (White Glovetechnical skill set required:Excellent communication Oral and Written skills,Process/Detailed oriented, Strong ability to prioritize tasks and organize work independentlyAptitude for learning in a fast paced environmentSelf-motivated/Ability to work well with others and utilize indirect influencing skillsFluent in Microsoft suite of office tools with focus in MS Excel, MS PowerPoint and MS