Customer Business Director

Employment type: Full-time
City: Calgary
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28


Join our growing team and make a difference

Brookfield Johnson Controls creates and manages healthy, productive and sustainable work environments to help businesses reach their full potential.

Whether you're a seasoned professional or a recent graduate, at Brookfield Johnson Controls you'll be working with the Canadian leader in the delivery of management services for our clients' real estate portfolios. Combined with our related companies, we have over 40 years of experience and manage in excess of 1.5 Billion square feet of space worldwide. With more than 75 locations across Canada, our team of over 1,600 skilled professionals leads the industry.

Brookfield Johnson Controls recognizes that our team members are the life force of our organization and may come from varying backgrounds, different generations, and are spread across the country.

A career with Brookfield Johnson Controls is one that:

Leads the Real Estate Management services industry

Inspires change for a more sustainable future

Makes a difference in our communities

Drives innovation through best practices and technology

Prides itself as being part of Canada's "Green 30" companies since 2010

Job Opportunity

Strategic business manager responsible for profitability objectives including contract execution for accounts with multiple support services and project management offering.  Accountable for facility performance for assigned accounts and for establishing partnership with client representatives at the executive management level.


Under general direction, meets the profitability and performance objectives of the account plan established for the contract

Analyzes facility management, real estate and project services to identify & communicate to the business, potential cost reduction opportunities and additional operational enhancements.

Develops account expansion plans and pull-through of additional offerings

Partners with sales and operations management teams

Participates in contract renewal efforts and promotes expansion of contract scope

Leads the operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer

Responsible for meeting customer and employee satisfaction objectives and ensuring account staff meet procedural requirements for compliance with business delivery, quality, safety, human resources and health standards.

Develops and maintains close working relationships with customers, and communicates and promotes company-wide offerings and expertise, to deliver a single seamless service to clients.

Ensures contractual obligations are met.

Other duties as assigned


MINIMUM EDUCATION: University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)

JOB-RELATED EXPERIENCE: More than ten years

Knowledge & Skills

An undergraduate degree is required, with a preference for business administration, mechanical engineering or architecture majors.

Ten to fifteen years of progressive responsibility within a corporate real estate services organization, with a proven track record of providing strategic account management to large, global organizations through matrix environments

Significant knowledge base in corporate real estate and workplace service solutions including portfolio management, facilities management, project management, energy and sustainability, workplace utilization, and / or infrastructure management

Proven experience as a business executive with sound financial and management skills and experience managing to metrics-oriented performance objectives

Experience working with customers in the Technology industry vertical or comparable critical environments highly preferred

Experience managing large, multi-service contracts at a minimum of $25 million or more in size, with proven experience managing to contractually obligated terms and conditions

Strong project management experience, with a proven track record of creating clear and attainable performance objectives, leveraging resources to develop competitive solutions for the customer

Licenses and/or Professional Accreditation

None required

Interested candidates please click here to apply.

The benefits of joining Brookfield Johnson Controls include:

Comprehensive Medical and Dental Flexible Plan

Life Insurance Coverage

Short and Long Term Disability Plans

Group RRSP with Company Matching

Vacation Entitlement

Personal Responsibility Days

Years of Service Program

Tuition Reimbursement/ Professional Dues

Annual Total Compensation Statement

Annual Merit Review Process

Competitive Pay

Employee Recognition Program

Job Referral Program

Employee and Family Assistance Program

Career Opportunities

Career Level: Management

Industry: Real Estate and Property Management

Job Function: Accounting and Finance